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Our stores are now all open. As part of this re-opening we would like to take this opportunity to remind you of our secure payment options.
We would like to make you aware that we will not be taking payment for the purchase of a Rolex watch by any other method than in-store payments.
Payment security is of paramount importance whichever way you choose to shop with us.
We do ask you to be vigilant against fraudulent payment requests attempting to extract your personal details or money. MYB does not handle cash on behalf of third parties. If you are instructed by any third-party websites or contacted by email to make a payment via any third party to the MYB account or agent, please DO NOT make the payment.
If you receive a suspicious email or discover a MYB branded website you believe to be fraudulent, please let us know by contacting our Customer Experience Team.
Scam emails will attempt to lead you to a website and enter personal information which is used by criminals wishing to commit fraud via identity theft and other crimes. Please don’t fall for them and if in any doubt at all please do not hesitate to contact our Customer Experience Team for assistance and delete them from your inbox.
The subject of the email may refer to an item from us being held for collection and asks you to call a specific telephone number. Please do not call the number. You may be charged a premium rate phone call or asked to enter personal information.
Some emails are very sophisticated and will try and convince you that they are being sent from MYB. Criminals attempting to fraudulently extract personal information or money will often use subjects or greetings that are impersonal and general, such as “Attention MYB Customer”. They may use forged email addresses in the “from” field such as ‘delivery@MYB.co.uk. They may even use the Golsmiths logo. Please be aware that none of this guarantees the email has come from us and we would always advise you to check with our Customer Experience Team if at all unsure.
Fraudulent calls can also be made to you, impersonating company representatives. If you are suspicious in any way please do not hesitate to verify the call either with our Customer Experience Team or your local store.
If ever in any doubt, please do not hesitate to contact our Customer Experience Team.
National Cyber Security Centre: Dealing With Suspicious Emails, Calls and Text Messages
Take Five - Stop Fraud: Purchase Scams
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