Get Live Advice from a Luxury Watch Expert - A personalized shopping experience from the comfort of your own home or office. Find Out More
Get immediate, real-time advice and assistance from our luxury watch and jewellery experts. You can talk with us via the ‘Live Help’ button in the bottom right of the screen.
Live Chat hours are: 9:00am - 9:00pm, 7 days a week.*
*Subject to availability.
For order related and general enquiries, our customer experience team can be contacted by the below methods.
You can email us at webenquiries@myb.com.kw. We aim to respond to your query within 24 hours.
Contact our Customer Experience team on 0800-085-8250.
Lines are open Monday - Friday and Bank Holidays 10:00am - 4:00pm.
To speak to a colleague in one of our stores, please use our store finder where you will find contact details, location information and opening times.
If you would like to send correspondence by post, please write to:
Al Nouf Tower, 11th Floor، Jaber Al-Mubarak St, Kuwait City, Kuwait
If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email customer.relations@thewosgroup.com
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
For all press and media enquiries please contact our Marketing Team.
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